Frequently Asked Questions

Q. What kind experience does your staff have?

A. All of our billing specialists must carry a degree from an accredited college/trade school and/or have seven years of hands on experience. Our specialties include Family Practice, Pain Management, Ophthalmology, Pediatrics, OB/GYN, and Orthotics/Prosethtics.


Q. Do I have to change billing software?

A.No. If you are happy with the software you are using we will bill using your software. If you are not happy or do not have billing software we will provide this for your practice.


Q.How will changing billing services affect my cash flow?

A. Because we have all electronic claims paperwork filled out two to three weeks before the effective date of your contract, the effect on your cash flow is minimal.


Q. What length contact do I have to sign?

A. We have a standard two-year contract; however, this contract contains an opt out clause that can be executed if you are unhappy at the end of six months. In addition, we have non-standard options available for shorter terms.


Q.Can you handle clients anywhere in the country?

A. Yes. Since most everything can be handled through electronic transfer, fax, or overnight mail, we can provide services all over the country.


Q.How are claims and patient information sent to your office?

A. There are several ways: fax, electronic transfer, courier service for local clients, or by using our pre-paid Federal Express shipping.


Q.Do you offer coding services?

A. Yes. We have certified coders on staff available for all your coding needs.


Q.Who handles the bill calls from patients?

A. We do. Patient statements advise the patient to call our phone number with questions about their bill.


Q.Are you HIPAA compliant?

A. Yes. We comply with all HIPAA regulations. As an additional service we try to assist our clients with their compliance.


Q.Do you offer in-office consulting services?

A. Yes, we offer consulting, as well as training, for those practices that wish to keep all or part of the billing in-house.


Q.Do you offer account payables and payroll services?

A. Yes, we have a staff accountant that handles payable and payroll for our clients who need this service.


Q.Do you submit claims electronically to all insurance companies?

A. Yes, we submit electronically to most commercial companies, as well as Medicare and BC/BS. However, some companies are still not set up to receive electronic submissions. In these cases the claim will be “dropped to paper” and sent to the insurance company.


Q.How do I get started?

A. After your practice and MBA come to an agreement on which services your practice needs, we will enter into a contract for those services. At this point MBA will analyze your A/R. We will then submit your oldest claims first before they become uncollectible. While we are working on your AR recovery, we also handle all your current claims on a daily basis.